ITSM & CSM
Ashiratechnologies specializes in providing comprehensive ITSM and CSM services on the ServiceNow platform, with a dedicated focus on optimizing service delivery and customer satisfaction in these key areas.
- Expertise in defining ITIL V4 process and configuring tool using new features of ServiceNow.
- Agent Workspace with graphical dashboards, Agent Assist,Auto Assignment using predictive intelligence
- Implement and define process for omni channel integration via Virtual agent and Mobile App
- Setting up the Playbook for CSM cases.
